Sr.No. |
Services |
Weight |
Success Indicator |
Service Standards |
Unit |
Data Source |
1 |
Registration of Shipping Lines / Shipping Agents/ Rail Operator |
4 |
Average time required for allotment of Registration from the date of receipt of application complete in all respects |
15 |
Day |
Past Record |
2 |
Allotment of VIA to container vessels |
4 |
Average time required for allotment of VCN Number after submission of VIA application online |
1 |
Hour |
Past Record |
3 |
Allotment of VIA to bulk vessels |
4 |
Average time required for allotment
of VCN Number after submission of VIA application online
|
30 |
Minutes |
Past Record |
4 |
Verify and approve ships
certificates/ documents for berthing/Unberthing
|
4 |
Average time required for verification
and approval of documents after receipt of the berthing application online
|
24 |
Hour |
Past Record |
5 |
Verify and approve ships certificates/ documents for berthing/Unberthing |
4 |
The average time is taken from submission online by agent till verification and
approval of documents
|
Within 24 Hours |
Hour |
Past Record |
6 |
Allotment of the berth to ship at CT |
4 |
Average time required for allotment of the berth to a vessel after receipt of berthing application online after obtaining the endorsement of Finance
and Marine, complete in all respect
|
1 |
Hrs |
Past Record |
7 |
Allotment of the berth to ship at BT(LBS) |
4 |
Average time required for allotment of the berth to a vessel after receipt of berthing application online after obtaining the endorsement of Finance and Marine, complete in all respect a. CT b. BT(LBS)
|
1 |
Day |
Past Record |
8 |
Allocation of Pilots for incoming vessels. |
2 |
The average time is taken for boarding of the pilot at Pilot Station on the arrival of the vessel. |
Within 2 Minutes |
Minutes |
Past Record |
9 |
Allocation of Pilots for outgoing/ shifting of vessels. |
2 |
The average time is taken for boarding of the pilot at respective berths after finalization of sailing/shifting time of the vessel |
Within 2 Minutes |
Minutes |
Past Record |
10 |
Pilotage, Berthing/ Unberthing of vessels |
2 |
The average time is taken by ship from the time it starts inward Pilotage/outward Pilotage till it is berthed/leaves the pilot station |
2.5 |
Hour |
Past Record |
11 |
Providing information to agent Reg. loading/unloading of containers on the vessel. (Out BAPLIE) |
4 |
Average time required for issue of Out BAPLIE after sailing of the vessel |
6 |
Hour |
Past Record |
12 |
Providing information to agent Reg. receipt/delivery of containers to/from the port |
4 |
The frequency for the issue of the relevant information |
2 |
Hour |
Past Record |
13 |
Providing paved area on lease to shipping agents for handling breakbulk cargo temporarily (BT) |
3 |
Average time required for allotment of the paved area after receipt of application |
60 |
Day |
Past Record |
14 |
Issue of an invoice for services rendered |
3 |
Average time required for issue of invoice for services rendered after the sailing of the vessel |
7 |
Day |
Past Record |
15 |
Response to customer complaints |
4 |
Average time required for response to customer complaints |
7 |
Day |
Past Record |
16 |
Refund of EMD, SD received by the port |
4 |
The average time is taken for a refund of EMD, SD to the vendors/contractors/ consultants after the expiry of the agreed period |
15 |
Day |
Past Record |
17 |
Issue of EIR at the gate |
4 |
a) The average time is taken for issue of EIR for entering/exiting the port premises after submission of FORM 13 & reaching the gate |
15 |
Minutes |
Past Record |
18 |
Issue of EIR at the gate |
3 |
b) The average time is taken for issue of gate-pass for entering/exiting the port premises for breakbulk cargo |
30 |
Minutes |
Past Record |
19 |
Delivery of Import containers |
3 |
Within the free period |
90%,72 hrs |
% Age of total Import Ctrs. |
Past Record |
20 |
Issue / Receipt of payments at Cash Section |
3 |
The average time is taken for issue /receipt of payments in the Cash Section |
1 |
Hour |
Past Record |
21 |
Issue of Hot / Cold work permits to contractors |
2 |
The average time is taken for issue of the permit after submission of the application |
1 |
Day |
Past Record |
22 |
Issue of Gate Passes to visitors, port customers (Whether it is allowed under ISPS?) |
3 |
The average time taken for issue of gate passes after submission of application in the required format and payment of fees |
0.5 |
Hour |
Past Record |
23 |
Processing of claims about damage to Customer property |
1 |
The average time is taken to process the claim after the receipt |
100 30(BT) |
% Days |
Past Record |
24 |
Payments to users, vendors, contractors & consultants through Cheque / RTGS / NEFT/LC (Other than final bills of contractors) |
3 |
Average Time is taken from the date of receipt of the bill from the concerned user/ vendor/ contractor/ consultant with all required documents and after compliance of the observation if any |
30 |
Day |
Past Record |
25 |
Allotment/leasing of shops/ quarter/ open space outside custom bound area to port customers |
1 |
The average time taken between requisition received incomplete shape and allotment /leasing is done. |
30 |
Day |
Past Record |
26 |
Construction and maintenance of Civil structure, roads, jetties, etc.a. Construction work b. Maintenance work |
3 |
The average time is taken between requisition received incomplete shape with final approval and commencement of the work. |
a. 90
b. 30
|
Day |
Past Record |
27 |
Medical treatment facilities to Employees, Workers, Port Users, State & Central Government employees, and others |
3 |
The average time is taken for completion of patient registration formalities at the reception. |
15 |
Minutes |
Past Record |
28 |
Issue of immobilization Permission to Ships. |
2 |
Average time required for the issue of permission from the receipt of application. |
On the spot during working hours |
1 Hour |
Past Record |
29 |
Issue of permission for removal of sludge oil/slop/garbage from the vessels calling at the port. |
3 |
The average time is taken from the time of submission of a request by an agent of vessel till the issue of permission |
|
Hour |
Past Record |
30 |
Passenger launch to transit the distance between Mumbai & JNPT |
3 |
The average travelling time is taken from Mumbai to JNPT. |
1 |
Hour |
Past Record |
31 |
Issue of permission for handling IMDG Cargo
a) CLASS 1- Explosives
b) CLASS 7 -Radioactive
|
2 |
The average time is taken for obtaining approval from Competent Authority & Issue of Permission |
a) 5 Days
b) 2 days
|
Days |
Past Record |
32 |
To attend to fire calls from external organizations. |
2 |
Average time required for a fire tender to leave the port for attending fire calls |
Within 1 Minute |
Minute |
Past Record |
|
|
100 |
|
|
|
|